WERKERVARING

 

2013-Present: Combo

Taken:

Daily verbal and written communication with customers.Problem solving of issues. Answering phone and email requests, logging cases into Connect Wise, remotely assisting clients via Kaseya or other remote support software.

2012-2013: Generation-e

Taken:

Daily verbal and written communication with customers.Problem solving of issues, daily monitoring of backups, staging of networking equipment for DETE. Answering phone and email requests, logging cases into Microsoft CRM. Communicating with vendors, organizing RMA,resolving issues with Juniper firewalls (SSG and 5GT) for Volkswagen and Audi dealerships, maintaing and assisting dealerships with their connection to the head office.Working at Generation-e offered me exposure to Video Conferencing and telephony as well as all of the above.

2005-2009: IGA Merlynston

Taken:

Cash Handling, cash register procedures, use of EFTPOS/Credit machines, friendly customer service, general cleaning and tidying, setting up store and premises for daily trading

2007: Year 10 Work Experience

        Cable and Networking Group

Taken:

On site customer service, basic computer maintenance, laying cables on site.

 

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