WORK EXPERIENCE

2016-Present: Combo

Account Manager

Duties:

 

2013-2016:  Combo

Service Desk Analyst

Duties:

Daily verbal and written communication with customers.Problem solving of issues. Answering phone and email requests, logging cases into Connect Wise, remotely assisting clients via Kaseya or other remote support software.

2012-2013: Generation-e

Service Desk Analyst

Duties:

Daily verbal and written communication with customers.Problem solving of issues, daily monitoring of backups, staging of networking equipment for DETE. Answering phone and email requests, logging cases into Microsoft CRM. Communicating with vendors, organizing RMA,resolving issues with Juniper firewalls (SSG and 5GT) for Volkswagen and Audi dealerships, maintaing and assisting dealerships with their connection to the head office.Working at Generation-e offered me exposure to Video Conferencing and telephony as well as all of the above.

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